The impact of communication on patients\' satisfaction with quality of nursing care: A study of hospitalized patients in Uttar Pradesh, India

Abstract

Patient satisfaction is used as an outcome criterion and a standard tool for evaluating the level of nursing care provided. This study aimed to determine how satisfied hospitalized patients were with the quality of their nurses' care.An N=499 and an N=899 sample size group were used in a descriptive cross-sectional study of hospital-based medical treatment. Also, patients' ratings on the quality of their mental treatment were determined. Mean, standard deviation, t-test, and analysis of variance were calculated.The results indicate a mean value of 3.5, a standard deviation of 1.61, and a variance value of 1.269 and a margin of error 0.401 for this patient study. Those admitted to medical wards for treatment were the most pleased with the level of nursing care they got. It became clear from the data that there is room for development in the area of communication. The level of patient satisfaction with their nursing treatment was not correlated with any demographic or clinically relevant factors.