Measuring E-Commerce Service Quality for the Adoption of Online Shopping during COVID-19: Applying Unified Theory and Use of Technology Model (UTAUT) Model Approach

IF 1.4 4区 管理学 Q2 ENGINEERING, MULTIDISCIPLINARY
M. Albugami, Asma Zaheer
{"title":"Measuring E-Commerce Service Quality for the Adoption of Online Shopping during COVID-19: Applying Unified Theory and Use of Technology Model (UTAUT) Model Approach","authors":"M. Albugami, Asma Zaheer","doi":"10.14716/ijtech.v14i4.5407","DOIUrl":null,"url":null,"abstract":". With the increasing cases of COVID-19 and unexpected lockdowns, technology acceptance, especially internet-based online shopping becomes an important issue in today's business world. Since Information technology is pervasive and has enormous potential, therefore this study identifies antecedents of online shopping adoption by utilizing Unified theory and use of technology model and electronic service quality to observe the influence of these two variables on buyers' intention to adopt internet shopping. The data was collected from the customers using products of the Fast-moving Consumer goods (FMCG) industry. The data collection period was one month beginning in April 2021. The data was analysed using mainly two approaches confirmatory factor analysis and structural equation modelling using Lisrel 8.80. The findings of this study revealed that the integrated UTAUT model is highly significant and influences the buyer's intention to adopt internet shopping for their daily needs.","PeriodicalId":50285,"journal":{"name":"International Journal of Technology Management","volume":null,"pages":null},"PeriodicalIF":1.4000,"publicationDate":"2023-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Technology Management","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.14716/ijtech.v14i4.5407","RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"ENGINEERING, MULTIDISCIPLINARY","Score":null,"Total":0}
引用次数: 1

Abstract

. With the increasing cases of COVID-19 and unexpected lockdowns, technology acceptance, especially internet-based online shopping becomes an important issue in today's business world. Since Information technology is pervasive and has enormous potential, therefore this study identifies antecedents of online shopping adoption by utilizing Unified theory and use of technology model and electronic service quality to observe the influence of these two variables on buyers' intention to adopt internet shopping. The data was collected from the customers using products of the Fast-moving Consumer goods (FMCG) industry. The data collection period was one month beginning in April 2021. The data was analysed using mainly two approaches confirmatory factor analysis and structural equation modelling using Lisrel 8.80. The findings of this study revealed that the integrated UTAUT model is highly significant and influences the buyer's intention to adopt internet shopping for their daily needs.
新型冠状病毒肺炎期间在线购物电子商务服务质量衡量:应用统一理论和使用技术模型(UTAUT)模型方法
. 随着COVID-19病例的增加和意外的封锁,技术接受,特别是基于互联网的网上购物成为当今商业世界的一个重要问题。由于信息技术的普及和巨大的潜力,因此本研究利用统一理论,利用技术模型和电子服务质量来识别网上购物采用的前因变量,观察这两个变量对购买者采用网上购物意愿的影响。数据是从使用快速消费品(FMCG)行业产品的客户中收集的。数据收集期为一个月,从2021年4月开始。数据分析主要采用验证性因子分析和Lisrel 8.80结构方程建模两种方法。本研究的结果显示,整合的UTAUT模型是非常显著的,并影响买家采用网上购物的意愿,以满足其日常需求。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
International Journal of Technology Management
International Journal of Technology Management 管理科学-工程:综合
CiteScore
2.70
自引率
3.60%
发文量
45
审稿时长
6-12 weeks
期刊介绍: The IJTM aims to provide a refereed and authoritative source of information in the field of managing with technology, and the management of engineering, science and technology. It seeks to establish channels of communication between government departments, technology executives in industry, commerce and related business, and academic experts in the field.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信