A Meta-Analysis of the Antecedents and Consequences of Delight in Tourism and Hospitality Research

IF 16.4 1区化学 Q1 CHEMISTRY, MULTIDISCIPLINARY

Accounts of Chemical Research Pub Date : 2022-04-15 DOI:10.30519/ahtr.986781

Abraham Terrah, Sijun Liu, L. Nanu

引用次数: 0

Abstract

Customer delight is a concept that has recently gained momentum in consumer behavior, marketing, and hospitality literature. This study investigated the antecedents and subsequent of delight in a hospitality context. A meta-analysis was conducted, including 22 articles and producing 141 independent effect sizes. Results revealed a strong relationship between experiential context (service quality, physical environment, and authenticity), positive emotions, and surprise as antecedents of delight, with behavioral intentions, satisfaction, and loyalty as consequences of delight. Furthermore, gender was tested as a moderator, yielding a strong relationship between surprise and loyalty. Practical and theoretical implications are discussed as well as future research perspectives.

查看原文本刊更多论文

旅游与酒店研究中快乐的前因与后果的元分析

顾客满意是最近在消费者行为、市场营销和酒店文学中获得势头的一个概念。本研究调查了在酒店环境下快乐的前因和后因。进行了荟萃分析，包括22篇文章，产生141个独立效应量。结果显示，体验情境(服务质量、物理环境和真实性)、积极情绪和惊喜是快乐的前因，而行为意图、满意度和忠诚度是快乐的结果。此外，性别被测试为一个调节因素，得出惊喜和忠诚之间的强烈关系。讨论了实践和理论意义以及未来的研究展望。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Accounts of Chemical Research 化学-化学综合

CiteScore

31.40

自引率

1.10%

发文量

312

审稿时长

2 months

期刊介绍： Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance. Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.