Interactional Justice and Deviant Workplace Behavior: The Mediating Role of Perceived Supervisor Support in Hotel Industry of KP-Pakistan

Abstract

In the field of organizational behaviour, interactional justice and perceived supervisor support have a critical role in directing employees’ behaviour in either positive or negative direction. Keeping this in mind, this paper looks at the effect of interactional injustice on employees’ deviant behaviour with perceived supervisor support as a mediator. To link the study variables, equity and social exchange theories were used. The extensive literature on destructive deviance has been reviewed. To empirically test the relationship, a two-phase sampling technique (first clustering and then purposive) was applied through which 160 responses from the Hotel and Tourism industry of KP province were collected. A single structured adapted questionnaire was employed. The findings of the study reveal the presence of a negative relationship between interactional justice and deviant workplace behaviour. Further, the results demonstrated that perceived supervisor support mediates this relationship. All the results of the study are statistically significant. The study has theoretical as well as practical implications. Theoretically, the results of the study would help the organizational behaviour scholars to understand the issue in a different organizational environment. Practically, the findings will assist managers to understand the critical role of the supervisor which is instrumental in enhancing the morale of employees at the workplace. This will help them understand how supervisor support can affect the frequency and intensity of deviant workplace behaviour. The study has some limitations like sampling, subjective opinion of the participants, and limited numbers of the variables. In future, this research can be replicated in other sectors like education, health, banking, and other industries.