Accessibility and Public Services - Part 2: When Being User Focused Includes All Users

Q2 Social Sciences

International Information and Library Review Pub Date : 2022-07-03 DOI:10.1080/10572317.2022.2100047

A. Bélanger

引用次数: 0

Abstract

Abstract Libraries serve an important role in accessing information, delivering services, and fostering a sense of community. Libraries must ask whether they are serving all of their community members equitably. People with disabilities need to be able to access the libraries fully. This article first provides an overview of approaches for moving beyond compliance in the development and delivery of services to people with disabilities. It explores barriers to accessing services for people with disabilities and ways to overcome them. Lastly, it outlines daily interaction tips in providing service to people with disabilities.

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无障碍和公共服务-第2部分:当以用户为中心时包括所有用户

图书馆在获取信息、提供服务和培养社区意识方面发挥着重要作用。图书馆必须自问，它们是否在公平地为所有社区成员提供服务。残障人士需要能够完全进入图书馆。本文首先概述了在为残疾人开发和交付服务时超越遵从性的方法。它探讨了残疾人获得服务的障碍以及克服这些障碍的方法。最后，它概述了为残疾人士提供服务的日常互动技巧。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Information and Library Review Social Sciences-Library and Information Sciences

CiteScore

2.40

自引率

0.00%

发文量

期刊介绍： For more than twenty years, the International Information and Library Review has been welcomed by information scientists, librarians and other scholars and practitioners all over the world for its timely articles on research and development in international and comparative librarianship, information sciences, information policy and information ethics, digital values and digital libraries. Contributions to the journal have come from staff or members of many different international organizations, including the United Nations, UNESCO, IFLA, and INTAMEL, and from library and information scientists in academia, government, industry, and other organizations.