Using AI to combat fraud in the voice channel

Q1 Social Sciences

Computer Fraud and Security Pub Date : 2022-09-01 DOI:10.12968/s1361-3723(22)70590-8

Amit Gupta

引用次数: 0

Abstract

Whether it's an attempt to defraud individuals by accessing their bank accounts, or a large-scale attack on an organisation targeting huge volumes of data, identity is at the heart of most sophisticated criminal activity today. And while most online channels have been continually strengthened to stay ahead of evolving criminal tactics, the voice channel – another critical customer connection point – has increasingly come to be seen as a vulnerable target.

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利用人工智能打击语音渠道中的欺诈行为

无论是试图通过访问银行账户来欺骗个人，还是针对大量数据的组织进行大规模攻击，身份都是当今最复杂的犯罪活动的核心。虽然大多数在线渠道都在不断加强，以保持领先于不断变化的犯罪策略，但语音渠道——另一个关键的客户连接点——越来越被视为一个易受攻击的目标。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Computer Fraud and Security Social Sciences-Law

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期刊介绍： Computer Fraud & Security has grown with the fast-moving information technology industry and has earned a reputation for editorial excellence with IT security practitioners around the world. Every month Computer Fraud & Security enables you to see the threats to your IT systems before they become a problem. It focuses on providing practical, usable information to effectively manage and control computer and information security within commercial organizations.