ANALISIS KUALITAS PELAYANAN KEFARMASIAN DAN TINGKAT KEPUASAN PASIEN BADAN PENYELENGGARA JAMINAN SOSIAL ( BPJS) DI RSUD HADJI BOEJASIN PELAIHARI

Kartika Jurnal Ilmiah Farmasi Pub Date : 2023-08-31 DOI:10.20885/jif.specialissue2023.art13

Depy Oktapian Akbar, Rahmayanti Fitriah, Muhammad Luthfi Aditya, Reny Marliadi, Wahyudi, Aesty Rahayu

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Abstract

Background: Pharmaceutical services are services that are provided directly and responsibly to patients, related to medicines to reach accurate results that enhance patient quality of life. Objective: The purpose of this research is to the analysis of the quality of pharmaceutical services and the level of satisfaction of BPJS patients at Hadji Boejasin Pelaihari Hospital. Method: A cross-sectional survey design with a targeted sampling design was used in this study. The research method was a questionnaire containing structured questions to quantify each variable studied. Results: Quality survey results pharmaceutical services were 85.96% (according) and 14.03% (not appropriate), while patient satisfaction with reliability dimension 78.63% (very satisfied), Responsiveness 77.82% (very satisfied) , Assurance 83.01% (very satisfied), Empathy 80.47% (very satisfied), and Tangible 82.53% (very satisfied). Conclusion: From the average of the five dimensions, a result of 547,4 was obtained with an average patient satisfaction index of 80,49% Keywords: BPJS, Service Quality, Satisfaction Level

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分析d阿吉哈吉国际海事组织(BPJS)医疗服务质量与患者满意度的分析

背景:药学服务是直接和负责任地向患者提供的与药物相关的服务，目的是达到准确的结果，提高患者的生活质量。目的:本研究旨在分析Hadji Boejasin Pelaihari医院BPJS患者的药学服务质量和满意度。方法:采用横断面调查设计和目标抽样设计。研究方法是一份包含结构化问题的问卷，以量化所研究的每个变量。结果:质量调查结果药学服务质量满意度分别为85.96%(一般)和14.03%(不适宜)，患者满意度在信度维度上分别为78.63%(非常满意)、77.82%(非常满意)、83.01%(非常满意)、80.47%(非常满意)和82.53%(非常满意)。结论:五个维度的平均值为547,4，患者满意度平均为80,49%。关键词:BPJS，服务质量，满意度

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Kartika Jurnal Ilmiah Farmasi

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审稿时长

16 weeks