Enterprise Resource Planning Implementation: User Satisfaction on Service Information System Quality

MIX Jurnal Ilmiah Manajemen Pub Date : 2022-10-29 DOI:10.22441/jurnal_mix.2022.v12i3.006

I. M. Y. Dharma Putra, D. Nusraningrum

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引用次数: 1

Abstract

Objectives: This study was conducted to analyze the success of ERP implementation and user satisfaction after using the ERP system at flexible packaging manufacturing companies.Methodology: This study uses a quantitative method with causal analysis using tools from Smart PLS. The population of this study are ERP system users with a sample of 300 respondents using a random sampling technique The population of this study includes all employees of flexible packaging manufacturing companies. The respondents in this study are employees who use ERP systems.Finding: The results found that the greater the quality of the system provided, the better will the user satisfaction Increased user satisfaction can be achieved by producing good quality information, and good service quality of a system will also increase user satisfaction. Satisfied users will increase the benefits received by the company in its business processes.Conclusion: Greater benefits can be received by improving information quality, service quality, and system quality, and. User satisfaction can be used as a mediation of information quality, service quality, and system quality towards the successful implementation of ERP.

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企业资源规划实施:用户满意度对服务信息系统质量的影响

目的:本研究旨在分析在软包装制造企业使用ERP系统后，ERP实施的成功和用户满意度。方法:本研究使用定量方法与因果分析的工具从智能PLS。本研究的人口是ERP系统用户的样本300受访者使用随机抽样技术，本研究的人口包括所有员工的软包装制造公司。本研究的受访者是使用ERP系统的员工。研究发现:系统提供的质量越高，用户满意度越高，通过提供高质量的信息可以提高用户满意度，而系统的良好服务质量也会提高用户满意度。满意的用户将增加公司在其业务流程中获得的利益。结论:通过提高信息质量、服务质量和系统质量，可以获得更大的效益。用户满意度可以作为信息质量、服务质量和系统质量对ERP成功实施的中介。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

MIX Jurnal Ilmiah Manajemen

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审稿时长

4 weeks