Nurse Burnout and Patient Satisfaction With Nursing Care at Dialysis and Cardiac Care Units

The Canadian journal of critical care nursing Pub Date : 2016-02-20 DOI:10.17795/CCN-5102

A. Shorofi, H. Jafari, H. A. Lolaty, J. Cherati, M. Karimzadeh

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引用次数: 8

Abstract

Background: Since the quality of services provided in hospitals is often based on the patients’ understanding of nursing care, it can be expected that job burnout in nurses adversely affects patient satisfaction. Objectives: The present study aimed to investigate nurse burnout and its relationship with patient satisfaction with nursing care at dialysis and cardiac care units (CCU). Patients and Methods: This descriptive-correlational study was conducted on 89 CCU and dialysis nurses using a convenience sampling method. In addition, 313 patients were randomly selected from the same hospital units as the nurses. Maslach burnout inventory and patient satisfaction instrument were used for data collection. Results: The results showed an inverse correlation between patient satisfaction and nursing care, and burnout experienced by CCU and dialysis nurses (r = -0.633). Conclusions: There was an inverse and significant relationship between nurse burnout and its dimensions, and patient satisfaction in cardiac care units and dialysis wards. In other words, patient satisfaction decreases by an increase in each dimension of burnout in nurses.

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透析和心脏护理单位护士职业倦怠和患者满意度

背景:由于医院提供的服务质量往往取决于患者对护理的理解，因此可以预期护士的工作倦怠会对患者满意度产生不利影响。目的:本研究旨在探讨透析及心内科(CCU)护士职业倦怠及其与患者护理满意度的关系。患者和方法:采用方便抽样的方法对89名CCU和透析护士进行描述性相关研究。此外，从与护士相同的医院单位随机抽取313名患者。采用Maslach倦怠量表和患者满意度量表进行数据收集。结果:CCU护士和透析护士的患者满意度与护理、倦怠感呈负相关(r = -0.633)。结论:心内科和透析病房护士职业倦怠及其各维度与患者满意度呈显著负相关。换句话说，患者满意度随着护士倦怠各维度的增加而降低。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The Canadian journal of critical care nursing

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