SOLUTIONS FOR INTEGRATING SOFT SKILLS INTO TRAINING HUMAN RESOURCES FOR TOURISM IN INDUSTRIAL REVOLUTION 4.0

Abstract

The "4.0 industrial revolution" brings many opportunities and challenges not  only for the Vietnam’s economy, but also for the tourism industry. Thereby, a set of urgent issues of the importance of soft skills and solutionsfor integration of soft skills in training tourism human resources were set up. Along with the 4.0 industrial revolution, the development of cognitive thinking and adaptability to the working environment are essential elements. In order to do that, besides gaining professional knowledge, engaging in education and experiences, students need to be flexible equiped appropriate soft skills for job applications. A desk review method and a reality survey were conducted to clarify the characteristics and roles of soft skills in training human resources for tourism in the challenging conditions of the 4.0 industrial revolution. From this, recommendations and  solutions were proposed to integrate soft skills in training tourism human resources in the 4.0 revolutionary era.