Exploring customer perception and satisfaction on the functions of parking application software

IF 1.3 4区工程技术 Q3 TRANSPORTATION SCIENCE & TECHNOLOGY

Transportation Planning and Technology Pub Date : 2023-08-18 DOI:10.1080/03081060.2023.2242841

Xinying Zhang, Zhishen Yi, Minghui Xie, Yanan Gao, Yuanqing Wang

{"title":"Exploring customer perception and satisfaction on the functions of parking application software","authors":"Xinying Zhang, Zhishen Yi, Minghui Xie, Yanan Gao, Yuanqing Wang","doi":"10.1080/03081060.2023.2242841","DOIUrl":null,"url":null,"abstract":"ABSTRACT The emergence of parking application software (parking APP), considerably decreases unnecessary vehicle circling and enhances parking resource utilization. Despite the abundant functions available, limited research has considered customer requirements and satisfaction regarding the functions of parking APPs. This research exactly examined the customer perception, as well as how satisfied customers were with the functions provided by the parking APPs. Initially, the attribute classification of functions was identified utilizing Kano model based on a questionnaire survey in Hunan Province, China. The integrated functions were then used as an antecedent to evaluate customer satisfaction by structural equation model (SEM). The data analysis suggests the perceived quality is positively influenced by the four main functions of query, navigation, evaluation, and account. The results reveal that customers have less demand for automatic space grabbing and reverse vehicle tracking in small and medium-sized cities.","PeriodicalId":23345,"journal":{"name":"Transportation Planning and Technology","volume":"12 1","pages":"929 - 950"},"PeriodicalIF":1.3000,"publicationDate":"2023-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Transportation Planning and Technology","FirstCategoryId":"5","ListUrlMain":"https://doi.org/10.1080/03081060.2023.2242841","RegionNum":4,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"TRANSPORTATION SCIENCE & TECHNOLOGY","Score":null,"Total":0}

引用次数: 0

Abstract

ABSTRACT The emergence of parking application software (parking APP), considerably decreases unnecessary vehicle circling and enhances parking resource utilization. Despite the abundant functions available, limited research has considered customer requirements and satisfaction regarding the functions of parking APPs. This research exactly examined the customer perception, as well as how satisfied customers were with the functions provided by the parking APPs. Initially, the attribute classification of functions was identified utilizing Kano model based on a questionnaire survey in Hunan Province, China. The integrated functions were then used as an antecedent to evaluate customer satisfaction by structural equation model (SEM). The data analysis suggests the perceived quality is positively influenced by the four main functions of query, navigation, evaluation, and account. The results reveal that customers have less demand for automatic space grabbing and reverse vehicle tracking in small and medium-sized cities.

查看原文本刊更多论文

探索客户对停车应用软件功能的感知和满意度

停车应用软件(parking APP)的出现，大大减少了不必要的车辆绕行，提高了停车资源的利用率。尽管功能丰富，但考虑到客户对停车app功能的需求和满意度的研究有限。这项研究恰恰检验了客户的感知，以及客户对停车app提供的功能的满意程度。首先，在湖南省问卷调查的基础上，利用Kano模型确定了功能的属性分类。然后，利用结构方程模型(SEM)将这些集成函数作为前项，对顾客满意度进行评价。数据分析表明，查询、导航、评价和账户四个主要功能对感知质量有正向影响。结果显示，中小城市消费者对自动抢车位和倒车跟踪的需求较少。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Transportation Planning and Technology 工程技术-运输科技

CiteScore

3.40

自引率

6.20%

发文量

审稿时长

12 months

期刊介绍： Transportation Planning and Technology places considerable emphasis on the interface between transportation planning and technology, economics, land use planning and policy. The Editor welcomes submissions covering, but not limited to, topics such as: • transport demand • land use forecasting • economic evaluation and its relationship to policy in both developed and developing countries • conventional and possibly unconventional future systems technology • urban and interurban transport terminals and interchanges • environmental aspects associated with transport (particularly those relating to climate change resilience and adaptation). The journal also welcomes technical papers of a more narrow focus as well as in-depth state-of-the-art papers. State-of-the-art papers should address transport topics that have a strong empirical base and contain explanatory research results that fit well with the core aims and scope of the journal.