A value-driven method for the design of performance-based services for manufacturing equipment

IF 6.1 3区管理学 Q1 ENGINEERING, INDUSTRIAL

Production Planning & Control Pub Date : 2021-11-30 DOI:10.1080/09537287.2021.2008129

M. Holgado, M. Macchi

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引用次数: 3

Abstract

Abstract Industrial services are increasingly becoming more relational and customer-oriented, due to manufacturers’ adoption of servitisation approaches and product service system offerings. Challenges remain regarding the effective design and delivery of these new offerings, and the understanding of their actual value for both providers and customers. This work focuses on one specific type of product service systems in the context of manufacturing equipment: result-oriented or performance-based services, which aim at delivering an outcome rather than selling the equipment to the customer. A proposal of a value-driven method for their design that engages the customer in the process is presented. This new method has been applied to a real industrial life setting through an application case, involving the service provider and its customer, and targeting manufacturing equipment within customers’ plant. Results indicate the effectiveness of this prescriptive approach. Reported benefits from participants refer to its flexibility, adaptability and applicability for different types of equipment, as well as its potential to help providing a modular service portfolio adequate to equipment specific context and requirements.

查看原文本刊更多论文

为制造设备设计基于性能的服务的价值驱动方法

由于制造商采用服务化方法和产品服务系统提供，工业服务正日益变得更加关系型和以客户为导向。关于这些新产品的有效设计和交付，以及对供应商和客户的实际价值的理解，挑战仍然存在。这项工作侧重于制造设备背景下的一种特定类型的产品服务系统:以结果为导向或基于性能的服务，其目的是交付结果而不是向客户销售设备。提出了一种价值驱动的设计方法，使客户参与到设计过程中。这种新方法已经通过一个应用案例应用到一个真实的工业生活环境中，涉及服务提供商及其客户，并针对客户工厂内的制造设备。结果表明了这种规范方法的有效性。与会者报告的好处是指其灵活性、适应性和对不同类型设备的适用性，以及它有助于提供适合设备具体情况和要求的模块化服务组合的潜力。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Production Planning & Control 管理科学-工程：工业

CiteScore

19.30

自引率

9.60%

发文量

审稿时长

6-12 weeks

期刊介绍： Production Planning & Control is an international journal that focuses on research papers concerning operations management across industries. It emphasizes research originating from industrial needs that can provide guidance to managers and future researchers. Papers accepted by "Production Planning & Control" should address emerging industrial needs, clearly outlining the nature of the industrial problem. Any suitable research methods may be employed, and each paper should justify the method used. Case studies illustrating international significance are encouraged. Authors are encouraged to relate their work to existing knowledge in the field, particularly regarding its implications for management practice and future research agendas.