E-Governance Maturity Models: A Meta-ethnographic Study

Abstract

This study aims to identify the key dimensions that constitute a mature e-Government ecosystem through a systematic review of the existing e-Governance maturity models and a meta-ethnographic approach. The study identifies online presence, facilitating interaction, integrated ecosystem, online payments, and participatory e-Democracy as the five key dimensions of mature e-Government systems. Summarizing the extant research on the e-Governance maturity models, the study contributes towards extending the existing literature and provides valuable information useful to the practitioners.