Advantages and limitations of using the QFD method in the production of copper PRODUCTS – CASE study

Abstract

In the paper customer preferences regarding copper wires were determined, special attention to the technical characteristics of wires were focused, that would meet customer expectations. To build a quality house, information from direct production employees as well as technologists and constructors were used. The application of the QFD method allowed of rendition of consumer requirements (customer voice) into technological parameters.