Competencies detection approach from professional interactions

Abstract

The competence is one of the resources which have capital importance for organizations and even out of organizations such as social networks or crisis situations. However, competence is a widely shared concept but differently appreciated as it refers to several elements that enable effective action in a workplace or provide solutions in a problem solving environment. Several methods are used in competence seeking such those based on curriculum vitae analysis or interviews but the results are strongly oriented by the declarations of CV’s redactors and the interviewed. Added to that, actors’ competencies evolution is rarely detected in an organization. This paper presents an approach based on the analysis of interactions to find competencies. Indeed, elements of competence are sometimes exchanged during the interactions between persons dealing with problem solving or facing specific situations. Our works are focused on detecting competence from professional mediated communications. For this purpose we used the "Ubuntu" corpus which consists on interactions within a community of interest dealing with Ubuntu operating system issues.