Assessment of Taiwan Public Warning Cell Broadcast Service: Insights from an Expert Focus Group and Citizens

The Indian journal of public administration : quarterly journal of the Indian Institute of Public Administration Pub Date : 2022-10-15 DOI:10.37808/paq.46.4.6

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引用次数: 2

Abstract

This study examines how Taiwan's central government has implemented since 2013 the Public Warning Cell Broadcast Service (CBS), which was an innovative type of disaster public warning system. The study attempts to shed light on citizens' assessment of CBS as well as gains insights from an expert focus group. Using the 2018 citizen satisfaction survey of the public alert and warning system, this study aims specifically to analyze the influence of information communication, information delivery frequency, quality of service, and age on citizens' assessment of CBS in Taiwan. The results of this study have implications for CBS assessment intended to improve citizens' experience of CBS use. In addition, the study draws upon the discussion among an expert focus group regarding risk knowledge, technical monitoring and warning service, dissemination and communication of warnings, and community response capability of CBS. Based upon the expert focus group discussion, this study identifies the main service advantages and challenges in the implementation process, so that future policy planners may draw lessons from the Taiwan experience.

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台湾公共警报手机广播服务之评估:来自专家焦点小组与市民的见解

本研究检视台湾中央政府自2013年起实施的创新灾害公共预警系统“公共预警单元广播服务”(CBS)。这项研究试图揭示公民对哥伦比亚广播公司的评价，并从专家焦点小组获得见解。本研究以2018年市民对公共警讯系统的满意度调查为基础，分析资讯传播、资讯传递频率、服务品质、年龄等因素对台湾市民对CBS评价的影响。本研究的结果对旨在改善公民使用CBS体验的CBS评估具有启示意义。此外，该研究还借鉴了专家焦点小组关于风险知识、技术监测和警报服务、警报的传播和沟通以及CBS的社区反应能力的讨论。本研究以专家焦点小组讨论为基础，找出服务实施过程中的主要优势与挑战，以供未来政策制定者参考。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The Indian journal of public administration : quarterly journal of the Indian Institute of Public Administration

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