Strengthening the Link Between Organizational Culture and Employee Loyalty: Exploring the Mediating Effects of Employee Trust and Job Satisfaction

Q3 Economics, Econometrics and Finance
Hoang Hien Pham, Thanh Tuan Tran
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引用次数: 0

Abstract

Purpose: This research investigates the role of employee trust and job satisfaction in the relationship between organizational culture and employee loyalty. Design/methodology/approach: The study was conducted among 355 healthcare professionals working in a private healthcare system in southern cities of Vietnam, including doctors, nurses, and other medical staff. The research method employed was partial least squared structure equation modeling (PLS-SEM) with SmartPLS software for data analysis. Findings: The findings indicate that organizational culture has a direct positive impact on employee loyalty and also affects employee trust and job satisfaction positively. Furthermore, employee trust and job satisfaction act as intermediaries and positively influence employee loyalty toward the organization. Research limitations/implications: The research acknowledges the limitation of the limited sample size and encourages further exploration of these relationships in other contexts. In addition, this study provides valuable insights for the management board of private healthcare organizations in southern cities of Vietnam on how to improve employee loyalty by cultivating a positive organizational culture, promoting employee trust, and enhancing job satisfaction. Originality/value: Overall, this research contributes significantly to the existing literature by examining the interplay between employee trust, organizational culture, job satisfaction, and employee loyalty.
强化组织文化与员工忠诚的关系:员工信任与工作满意度的中介作用探讨
目的:本研究探讨员工信任和工作满意度在组织文化与员工忠诚关系中的作用。设计/方法/方法:该研究在越南南部城市的一家私人医疗保健系统工作的355名医疗保健专业人员中进行,包括医生、护士和其他医务人员。研究方法采用偏最小二乘结构方程建模(PLS-SEM),采用SmartPLS软件进行数据分析。研究发现:组织文化对员工忠诚有直接的正向影响,并对员工信任和工作满意度有正向影响。此外,员工信任和工作满意度作为中介,正向影响员工对组织的忠诚度。研究局限性/启示:本研究承认有限样本量的局限性,并鼓励在其他情况下进一步探索这些关系。此外,本研究对于越南南部城市民营医疗机构管理委员会如何透过培养积极的组织文化、促进员工信任、提升工作满意度,来提升员工忠诚度,提供有价值的见解。原创性/价值:总体而言,本研究通过考察员工信任、组织文化、工作满意度和员工忠诚度之间的相互作用,对现有文献有重大贡献。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Global Business and Finance Review
Global Business and Finance Review Economics, Econometrics and Finance-Finance
CiteScore
1.20
自引率
0.00%
发文量
37
审稿时长
16 weeks
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