TechDoc - System for Queue Management of Pharmacies and Online Consultation of Doctors

Abstract

A TechDoc system has been developed for online management of pharmacies and consultation of doctors and presented in this paper. TechDoc serves the purpose of queue management outside pharmacies, by providing a delivery system of online ordered medicines from registered pharmacies nearby to customers’ residence; checking of symptoms using the free symptom checker that can diagnose a large number of diseases and gives relevant details on remedies for the diagnosed disease along with a video for home remedies of the particular disease; booking an appointment with a physical practitioner through the doctor’s consultation section in case the user is unsatisfied with the home remedies generated by the system. All these facilities are implemented into a single platform – a website accessible by any device, an android application especially for android phones and an IVR system to be accessed by the users who don’t have access to high end devices or internet connection. This innovative implementation helps in easy availability of essential services like, ordering of medicines, provisional diagnosis of curable disease and consultation of doctors, online and promoting social distancing.