Factors Contributing To Clinic No-Show at a Safety Net Hospital

Abstract

Appointment no-show refers to patient nonattendance to previously scheduled clinic or surgical appointments without canceling the appointment in advance. No-shows have been an ongoing issue nationally and incur significant strains on the healthcare system, while negatively impacting health outcomes. Furthermore, when no-shows occur in an academic institution, they can lead to fewer educational opportunities for healthcare trainees such as medical students and residents. Prior studies have demonstrated variable no-show rates depending on the location and the type of healthcare setting, with rates range between 15% and 30% in general medicine clinics and urban community centers. In academic otolaryngology clinics, the no-show rate has been estimated to be around 8.3% [5].