Connecting with Consumers Via Live Buzz Marketing: Public Perceptions and the Role of Ethical Ideology

Abstract

Buzz marketing has emerged as a popular, viable adjunct to traditional marketing communication, yet has received little critical scrutiny from an ethical perspective. This investigation represents an initial excursion into the public mind regarding the acceptability of buzz marketing techniques. One hundred thirty‐one participants evaluated scenarios descriptive of actual live buzz campaigns varying in degree of transparency and deception. More negative perceptions were associated with deceptive approaches (disclosed and secret) than overt ones, and participants were less accepting of peer‐to‐peer campaigns than performance‐to‐peer campaigns. Respondents classified as moral idealists evaluated live buzz campaigns more negatively than moral relativists. The author discusses the implications of these findings for connected marketing strategies and public policy and offers recommendations for connected marketing practitioners.