Investigating the strategic interaction between QMS, organisational agility and innovative performance

IF 3.6 4区管理学 Q2 MANAGEMENT

Total Quality Management & Business Excellence Pub Date : 2022-12-26 DOI:10.1080/14783363.2022.2157711

Nicholas Coffin, H. Tang

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引用次数: 1

Abstract

As organisations find themselves in continuously more competitive and volatile markets, it is imperative that organisational leaders understand the impacts of their management systems and work to optimise their customer-satisfying deliverables. This exploratory literature review explores three strategic elements of organisational performance, with an intention of identifying if factors linking between the performance elements exist. Specifically, this research investigates the strategic expressions of Quality Management Systems, Organisational Agility and Innovative Performance. The structure of this paper first looks at how the Quality Management System interacts with an organisation’s performance objective. This is followed by a review literature pertaining to innovative performance as well as the consequences and attributes of organisational agility. Finally, a concluding analysis outlines potential areas of correlation between the organisational performance factors and avenues for continued research. This study contributes directly to organisational performance literature as well as practical implementations by providing a context for how the three strategic performance elements may interact.

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调查质量管理体系、组织敏捷性和创新绩效之间的战略互动

随着组织发现自己处于不断竞争和波动的市场中，组织领导者必须了解他们的管理系统的影响，并努力优化他们的客户满意的可交付成果。本探索性文献综述探讨了组织绩效的三个战略要素，目的是确定绩效要素之间是否存在联系因素。具体来说，本研究探讨了质量管理体系、组织敏捷性和创新绩效的战略表达。本文的结构首先着眼于质量管理体系如何与组织的绩效目标相互作用。接下来是关于创新绩效以及组织敏捷性的后果和属性的综述文献。最后，结论性分析概述了组织绩效因素和继续研究途径之间潜在的相关领域。本研究通过提供三个战略绩效要素如何相互作用的背景，直接为组织绩效文献和实际实施做出了贡献。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Total Quality Management & Business Excellence MANAGEMENT-

CiteScore

8.90

自引率

12.80%

发文量

期刊介绍： Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.