{"title":"Embedding Equity in Civic Design to Transform Customer Experience","authors":"Lashanda Hodge, Aaron Stienstra","doi":"10.1111/drev.12293","DOIUrl":null,"url":null,"abstract":"<p>Every interaction between the government and the American public is an opportunity to deliver the services our people expect and deserve.</p><p>Bringing a design mindset and focus on equity to the complexity of the U.S. federal government helps create customer experiences that can work for everyone.</p>","PeriodicalId":87242,"journal":{"name":"Design management review","volume":"33 2","pages":"10-17"},"PeriodicalIF":0.0000,"publicationDate":"2022-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Design management review","FirstCategoryId":"1085","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1111/drev.12293","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
Every interaction between the government and the American public is an opportunity to deliver the services our people expect and deserve.
Bringing a design mindset and focus on equity to the complexity of the U.S. federal government helps create customer experiences that can work for everyone.
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