Effectively utilizing wellness and engagement surveys

Elizabeth Cerceo, N. Franzblau
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Abstract

Wellness and engagement in busy and complex healthcare systems are challenging. Much has been written about how individual healthcare workers can prevent their own burnout and improve wellness as well as the role of institutional and organizational goals to promote engagement and wellness. However, while there is clearly not one explanation or one solution for this problem, there is also not one standard approach to assessing these important issues, though surveys are most commonly used to assess the characteristics of the workplace. We suggest a framework of strategies for effective use of surveys to improve employee wellness and engagement based on practical experience that involve operational next steps organizations and programs can take after surveys as well as contextualizing the information they provide. These steps include adapting and leveraging quality improvement (QI) tools customarily used for patient safety for the purpose of wellness and engagement.
有效地利用健康和参与调查
在繁忙和复杂的医疗保健系统中,健康和参与是具有挑战性的。关于个人医护人员如何预防自己的倦怠和改善健康,以及机构和组织目标在促进参与和健康方面的作用,已经写了很多。然而,虽然这个问题显然没有一个解释或一个解决方案,但也没有一个标准的方法来评估这些重要问题,尽管调查最常用来评估工作场所的特征。根据实际经验,我们提出了一个有效利用调查的战略框架,以改善员工的健康和敬业度,包括组织和项目在调查后可以采取的后续操作步骤,以及将调查提供的信息置于背景中。这些步骤包括调整和利用通常用于患者安全的质量改进(QI)工具,以达到健康和参与的目的。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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