Keeper: An Online Synchronous Conversation Environment Informed by In-Person Facilitation Practices

CSCW '20 Companion : conference companion publication of the 2020 Conference on Computer Supported Cooperative Work and Social Computing : October 17-21, 2020, Virtual Event, USA. Conference on Computer-Supported Cooperative Work and So... Pub Date : 2020-10-17 DOI:10.1145/3406865.3418344

Maggie Hughes, D. Roy

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引用次数: 6

Abstract

Facilitation, or the craft of using specific tools, methods, and practices to influence the way groups gather and converse as they strive for a desired goal, requires the nuanced craft of a facilitator to guide multidimensional, complex conversations. In recent years, facilitators have adapted their craft to online contexts. However, online communication platforms are not designed with the unique needs of complex dialogue or knowledge of facilitators in mind, creating friction in complex online conversations. This poster is an early-stage exploration and evaluation of an online synchronous audio conversation platform, Keeper, designed and informed by facilitation practices to aid complex conversations online. In this paper, we define three initial goals of the platform: 1) set the tone for the conversation, 2) ease the flow of these online conversations, and 3) improve social presence online. After an initial controlled study with 107 participants across 30 conversations, we observe that tone and ease of synchronous conversations could be improved with the introduction of this tool, and patterns that suggest strong social presence in the tool.

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守护者:一个在线同步对话环境，由面对面的促进实践通知

促进，或者使用特定的工具、方法和实践来影响团队聚集和交谈的方式，因为他们努力实现预期的目标，需要一个促进者的微妙技巧来指导多维的、复杂的对话。近年来，辅导员们已经将他们的技巧适应了在线环境。然而，在线交流平台的设计并没有考虑到复杂对话的独特需求或促进者的知识，这在复杂的在线对话中产生了摩擦。这张海报是对在线同步音频对话平台Keeper的早期探索和评估，该平台通过促进实践设计并提供信息，以帮助复杂的在线对话。在本文中，我们定义了该平台的三个初始目标:1)为对话设定基调，2)简化这些在线对话的流程，以及3)提高在线社交存在。在对107名参与者进行了30次对话的初步对照研究后，我们观察到同步对话的语气和易用性可以通过引入该工具而得到改善，并且在该工具中显示出强烈的社交存在。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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CSCW '20 Companion : conference companion publication of the 2020 Conference on Computer Supported Cooperative Work and Social Computing : October 17-21, 2020, Virtual Event, USA. Conference on Computer-Supported Cooperative Work and So...

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