Systematization of interaction between the customer and the contractor responsible for the overhaul work

Abstract

Introduction. The technical condition of residential houses remains a severe challenge in the present-day phase of the socio-economic development of the Russian Federation. Apartment houses become obsolete in the process of operation; they suffer from physical wear and tear; therefore, the monitoring of their technical condition and timely performance of the work, needed to eliminate any defects in the structural elements of buildings, is needed to ensure the proper maintenance of apartment houses. The scope of work, performed within the framework of overhauls, has been gradually shrinking. The sources of funding the renovation, caused by the wear and tear, are scarce, since real estate owners were permitted not to pay the overhaul charges. Materials and methods. The co-authors analyze versatile elements of the system of interaction between the customer and the contractor in the course of overhauling the common property of apartment houses. The co-authors have identified the main connections that govern interaction between the customer and the contractor at the stages of building examination, identification of the types of work to be performed, drafting the project budget, coordinating overhaul assignments, developing the project documentation, entering into contracts, etc. Results. Systematized processes of interaction between the customer and the contractor that performs the overhaul of common property in apartment buildings can serve as the basis for the methodology that regulates the processes of organizing and performing the overhaul of common property in apartment buildings. Conclusions. The customer is responsible for the timely high-quality overhaul of common property in apartment buildings, namely, the establishment of an overhaul fund, keeping track of the target contributions made by the co-owners, entering into a contractual relationship with a contractor and executing construction supervision. Processes of interaction between the customer and the contractor are regulated by organizational factors and parameters, although they are not limited to scheduled stages, therefore, it is impossible to assess their duration and impact on each stage of work.