Research of the causes and consequences of mobing in the lablor team of a pharmacy establishment

Q3 Pharmacology, Toxicology and Pharmaceutics
N. Andrienko, R. Sahaidak-Nikitiuk, N. Demchenko, D. Zoidze, V. Nikitiuk, N. Zakharko
{"title":"Research of the causes and consequences of mobing in the lablor team of a pharmacy establishment","authors":"N. Andrienko, R. Sahaidak-Nikitiuk, N. Demchenko, D. Zoidze, V. Nikitiuk, N. Zakharko","doi":"10.15587/2519-4852.2022.260355","DOIUrl":null,"url":null,"abstract":"The aim of the article is to analyze the causes and consequences of mobbing, which occurs in the staff of the pharmacy. \nMaterials and methods. The methods used in the study include methods of theoretical generalization, analysis and synthesis, content analysis, expert survey, correlation analysis. \nResults. The situation in pharmacies regarding the presence of mobbing in the workforce has been studied. 31 % of respondents in their professional activities encountered mobbing, and 47 % said that such phenomena were quite common, and 44 % often encountered insults and intimidation. The reasons for mobbing in the staff of the pharmacy and the its reasons in the staff of the pharmacy by the employee who is subjected to mobbing are formulated. The distribution of status in the workforce (9.9±0.1 points), envy of a younger or more successful colleague (A2) (9.4±0.15 points), distribution of statuses in the labor collective (A3) (9.3±0.1 points), low level of communication skills (9.2±0.1 points) and unhealthy socio-psychological climate in the workforce (9.1±0.2 points), age (9.0±0.3 points). Statistically significant relationships between the attitude of pharmacy staff to mobbing and age were identified; general work experience and work experience in a pharmacy; gender, managerial, professional, and interpersonal tolerance and its identification-group component and commitment to the pharmacy Negative attitude to mobbing is manifested in the most loyal to the pharmacy staff. The manifestations of mobbing in the staff of the pharmacy were studied, namely: boycott of the employee (9.1±0.15 points), constant and often unfounded criticism (8.4±0.15 points), unfair and offensive evaluation of work (7.9±0.17 points), etc. The consequences of mobbing in the workforce of the pharmacy were determined, which include the creation of an unhealthy socio-psychological climate in the workforce, high staff turnover, reduced productivity, disruption of communication in the workforce, disruption of communication between pharmacist and pharmacy visitor, regular visitors, deterioration of the reputation of the pharmacy, etc. \nConclusions. The causes of mobbing in the pharmacy have been identified. In the perspective of the identified problems of mobbing in the pharmacy, its consequences for the pharmacy are determined","PeriodicalId":21674,"journal":{"name":"ScienceRise: Pharmaceutical Science","volume":"302 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2022-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"ScienceRise: Pharmaceutical Science","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.15587/2519-4852.2022.260355","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Pharmacology, Toxicology and Pharmaceutics","Score":null,"Total":0}
引用次数: 0

Abstract

The aim of the article is to analyze the causes and consequences of mobbing, which occurs in the staff of the pharmacy. Materials and methods. The methods used in the study include methods of theoretical generalization, analysis and synthesis, content analysis, expert survey, correlation analysis. Results. The situation in pharmacies regarding the presence of mobbing in the workforce has been studied. 31 % of respondents in their professional activities encountered mobbing, and 47 % said that such phenomena were quite common, and 44 % often encountered insults and intimidation. The reasons for mobbing in the staff of the pharmacy and the its reasons in the staff of the pharmacy by the employee who is subjected to mobbing are formulated. The distribution of status in the workforce (9.9±0.1 points), envy of a younger or more successful colleague (A2) (9.4±0.15 points), distribution of statuses in the labor collective (A3) (9.3±0.1 points), low level of communication skills (9.2±0.1 points) and unhealthy socio-psychological climate in the workforce (9.1±0.2 points), age (9.0±0.3 points). Statistically significant relationships between the attitude of pharmacy staff to mobbing and age were identified; general work experience and work experience in a pharmacy; gender, managerial, professional, and interpersonal tolerance and its identification-group component and commitment to the pharmacy Negative attitude to mobbing is manifested in the most loyal to the pharmacy staff. The manifestations of mobbing in the staff of the pharmacy were studied, namely: boycott of the employee (9.1±0.15 points), constant and often unfounded criticism (8.4±0.15 points), unfair and offensive evaluation of work (7.9±0.17 points), etc. The consequences of mobbing in the workforce of the pharmacy were determined, which include the creation of an unhealthy socio-psychological climate in the workforce, high staff turnover, reduced productivity, disruption of communication in the workforce, disruption of communication between pharmacist and pharmacy visitor, regular visitors, deterioration of the reputation of the pharmacy, etc. Conclusions. The causes of mobbing in the pharmacy have been identified. In the perspective of the identified problems of mobbing in the pharmacy, its consequences for the pharmacy are determined
某药房职工队伍流动的原因与后果研究
本文的目的是分析发生在药店工作人员中的围攻事件的原因和后果。材料和方法。研究方法包括理论概括法、分析综合法、内容分析法、专家调查法、相关分析法。结果。对药房工作人员中出现的围堵现象进行了研究。31%的受访者在其职业活动中遇到过围攻,47%的受访者表示这种现象很常见,44%的受访者经常遇到侮辱和恐吓。阐述了对药店工作人员进行围堵的原因以及被围堵的员工对药店工作人员进行围堵的原因。职场地位分布(9.9±0.1分)、嫉妒比自己年轻或更成功的同事(A2分)(9.4±0.15分)、劳动集体地位分布(A3分)(9.3±0.1分)、沟通能力水平低(9.2±0.1分)、职场社会心理氛围不健康(9.1±0.2分)、年龄(9.0±0.3分)。药师对围堵事件的态度与年龄之间存在显著的相关关系;一般工作经历及在药房的工作经历;性别、管理、专业和人际容忍及其认同-群体成分和对药房的承诺对暴徒的消极态度表现在对最忠诚的药房员工。研究了药房员工“围攻”行为的表现形式,即:抵制员工(9.1±0.15分)、不断且往往毫无根据的批评(8.4±0.15分)、不公正、侮辱性的工作评价(7.9±0.17分)等。确定了对药房工作人员进行骚扰的后果,其中包括在工作人员中造成不健康的社会心理气氛、人员流失率高、生产力降低、工作人员沟通中断、药剂师与药房访客、定期访客之间的沟通中断、药房声誉恶化等。结论。药房里发生抢劫案的原因已经查明。从确定的药房抢劫问题的角度出发,确定其对药房的影响
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
ScienceRise: Pharmaceutical Science
ScienceRise: Pharmaceutical Science Pharmacology, Toxicology and Pharmaceutics-Pharmacology, Toxicology and Pharmaceutics (all)
CiteScore
1.70
自引率
0.00%
发文量
39
审稿时长
6 weeks
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信