ASSESSING THE INFLUENCE OF HARD AND SOFT INFRASTRUCTURE ON PERCEIVED DESTINATION COMPETITIVENESS: PERSPECTIVE FROM VISITORS IN SARAWAK

IF 0.7 Q4 BUSINESS

International Journal of Business and Society Pub Date : 2023-08-14 DOI:10.33736/ijbs.5961.2023

Chiang Wei, W. Hashim, Wan Khairy Wan Ibrahim, M. Lo, Abang Azlan

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引用次数: 0

Abstract

Tourism is one of the rapid growing economic sectors in the world. Destination competitiveness became an imperative aspect for every country as it determines the tourism revenue of the country. Infrastructure is one of the determinants of destination competitiveness. There are two kinds of infrastructure namely hard infrastructure and soft infrastructure. The current study investigated the impact of hard infrastructure (transportation, telecommunication, accommodation) and soft infrastructure (government tourism policy, health services, and safety and security) on perceived destination competitiveness from tourists’ points of view. The study was conducted based on quantitative research. A PLS-SEM analysis was performed by using WarpPLS. The result indicated that transportation, accommodation, and health services have a significant relationship with perceived destination competitiveness. This study is expected to benefit policymakers and industry players in terms of decision-making. Besides, this study will equip more literature and evidence for scholars to perform further studies in the field.

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评估硬基础设施和软基础设施对感知目的地竞争力的影响:来自沙捞越游客的视角

旅游业是世界上发展迅速的经济部门之一。旅游目的地的竞争力决定了一个国家的旅游收入，因此对每个国家来说都是必不可少的。基础设施是目的地竞争力的决定因素之一。基础设施分为硬基础设施和软基础设施两种。本研究从游客的角度调查了硬基础设施(交通、电信、住宿)和软基础设施(政府旅游政策、卫生服务和安全保障)对目的地感知竞争力的影响。本研究是在定量研究的基础上进行的。使用WarpPLS进行PLS-SEM分析。结果表明，交通、住宿和卫生服务与感知目的地竞争力有显著关系。这项研究有望使决策者和行业参与者在决策方面受益。此外，本研究将为学者在该领域的进一步研究提供更多的文献和证据。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Business and Society BUSINESS-

CiteScore

1.80

自引率

10.00%

发文量

期刊介绍： International Journal of Business and Society (IJBS) is an international scholarly journal devoted in publishing high-quality papers using multidisciplinary approaches with a strong emphasis on business, economics and finance. It is a triannual journal published in April, August and December and all articles submitted are in English. Our uniqueness focus on the impact of ever-changing world towards the society based on our niche area of research. IJBS follows a double-blind peer-review process, whereby authors do not know reviewers and vice versa. The journal intends to serve as an outlet with strong theoretical and empirical research and the papers submitted to IJBS should not have been published or be under consideration for publication elsewhere.