Effects of Total Quality Management (TQM) on Firm's Operational Performance (South Korea)

Abstract

This study investigated the effect of total quality management factors on firm's operational performance in Korea. We used a regression linear analysis to conduct this research study. The samples used to conduct this analysis were selected form World Bank's Business Environment and Enterprise Performance Survey (BEEPS) data. A total of 437 samples were selected from this business environment. This study has shown that few selected TQM factors were related to performance. The results revealed that the primary obstacles were based on some hypothetical assessment in the survey questionnaire. However, it is recommended that firms should continue implementing TQM with all variables to improve performance.