Continuous Improvement Using Balanced Scorecard In Healthcare

Abstract

The success of any organization depends on its ability to maintain profits while the landscape of its operations changes. Organizations must be able to use available resources to identify changes in their daily operations and have the ability to address them in a timely manner. Operational dashboards provide a tool for managers to easily monitor employee performance and to coach their staff in order to achieve improvements. These stoplight type metric displays provide visual representations in near real-time. Consequently, the use of dashboards is particularly crucial to healthcare because it prompts management to respond to the changing needs of HCO departments, which ultimately affect its quality of care and impact its overall performance measurements. To meet these challenges, it is recommended that the administration of a large acute care HCO develop a dashboard in order for it to monitor the results and evaluate the progress of its busy nursing department which is responsible for handling Inpatient and Outpatient service care.