ISO 9001:2015 QUALITY MANAGEMENT SYSTEM DESIGN IN SMES

IF 2.4 Q2 ENGINEERING, INDUSTRIAL

International Journal of Industrial Engineering and Management Pub Date : 2023-08-31 DOI:10.33536/jiem.v8i2.1414

Puti Renosori, H. Oemar, Aripah Sita Apriani

引用次数: 1

Abstract

A proper quality management system is essential for managing company activities to meet customer requirements. Management of quality necessitates an organizational structure, roles, processes, and resources. In this situation, the analyzed small and medium enterprises (SMEs) have limited human resources and non-standard procedures; So, in order to improve their quality management system, companies need both internal and external support. The objective of this design is to create and document ISO 9001:2015 quality management standards in order to improve consumer satisfaction. This research employs gap analysis and risk analysis as its methods. The results obtained from the gap analysis calculation in clause 5 receive the highest score of 71%, while the other clauses receive less than 50%, stating that a quality management system based on ISO 9001:2015 has not been implemented. Proposals in the design of a quality management system in the form of creating documents based on discrepancies and voids that have been identified.

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iso9001:2015中小企业质量管理体系设计

适当的质量管理体系是管理公司活动以满足顾客要求的必要条件。质量管理需要组织结构、角色、过程和资源。在这种情况下，所分析的中小企业人力资源有限，流程不规范;因此，为了改善他们的质量管理体系，公司需要内部和外部的支持。本次设计的目的是创建和记录ISO 9001:2015质量管理标准，以提高消费者满意度。本研究采用差距分析和风险分析作为研究方法。第5条差距分析计算得到的结果得分最高，为71%，而其他条款得分低于50%，说明没有实施基于iso9001:2015的质量管理体系。在质量管理体系设计方面的建议，基于已识别的差异和空白，以创建文件的形式提出。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Industrial Engineering and Management Business, Management and Accounting-Business, Management and Accounting (miscellaneous)

CiteScore

5.00

自引率

17.20%

发文量

审稿时长

21 weeks

期刊介绍： International Journal of Industrial Engineering and Management (IJIEM) is an interdisciplinary international academic journal published quarterly. IJIEM serves researchers in the industrial engineering, manufacturing engineering and management fields. The major aims are: To collect and disseminate information on new and advanced developments in the field of industrial engineering and management; To encourage further progress in engineering and management methodology and applications; To cover the range of engineering and management development and usage in their use of managerial policies and strategies. Thus, IJIEM invites the submission of original, high quality, theoretical and application-oriented research; general surveys and critical reviews; educational or training articles including case studies, in the field of industrial engineering and management. The journal covers all aspects of industrial engineering and management, particularly: -Smart Manufacturing & Industry 4.0, -Production Systems, -Service Engineering, -Automation, Robotics and Mechatronics, -Information and Communication Systems, -ICT for Collaborative Manufacturing, -Quality, Maintenance and Logistics, -Safety and Reliability, -Organization and Human Resources, -Engineering Management, -Entrepreneurship and Innovation, -Project Management, -Marketing and Commerce, -Investment, Finance and Accounting, -Insurance Engineering and Management, -Media Engineering and Management, -Education and Practices in Industrial Engineering and Management.