Mohalla Clinic: A Case on Healthcare Service Operations and Quality

A. Prashar
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引用次数: 1

Abstract

The study presents a case study on service operations and service quality aspects of Mohalla Clinics, the public healthcare service setups in the innermost densely inhibited, yet unserved urban neighbourhoods of National Capital Territory of Delhi. It also describes the scalability consideration of public healthcare services. The case presents analysis of operational challenges in delivery of public healthcare services in developing countries. It characterizes the public healthcare service offering by the elements of service package and illustrates the adoption of service blueprint as a tool for service process planning. Additionally, it allows to comprehend the phenomena of quality management in healthcare service delivery and adoption of technology-driven innovations in healthcare service delivery. The case illustrates the challenges of healthcare operations and health service design in the low-cost and high-volume environments.
莫哈拉诊所:医疗服务运作和质量的案例
该研究对Mohalla诊所的服务运营和服务质量方面进行了案例研究,Mohalla诊所是位于德里国家首都地区最内部、最密集、但尚未得到服务的城市街区的公共医疗保健服务机构。它还描述了公共医疗保健服务的可伸缩性考虑因素。本案例分析了发展中国家在提供公共保健服务方面面临的业务挑战。通过服务包的元素来描述公共医疗保健服务提供的特征,并说明采用服务蓝图作为服务流程规划的工具。此外,它允许理解在医疗保健服务提供质量管理和采用技术驱动的创新在医疗保健服务提供的现象。该案例说明了在低成本和高容量环境中医疗保健运营和医疗服务设计的挑战。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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