Grouping and categorizing library services at the official websites of central libraries of RF constituent territories: The need for standardized diversification

IF 0.2 Q4 INFORMATION SCIENCE & LIBRARY SCIENCE
N. Gendina, N. Kolkova, L. N. Ryabtseva
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Abstract

In the context of evolving digital environment, the authors point out the urgency of developing the library services classification, friendly to the users whose needs are satisfied primarily via the library websites.The findings of the study conducted in 2021–2022 on positioning of the services of the central libraries of 77 subjects of the Russian Federation on their official websites are discussed. The evidence is provided that information about services is often scattered across different website headings and subheadings, and there are no hyperlinks between them. The biased nature of structuring classifications of services, that are not comparable one with another and often confusing, is also emphasized.The barriers that prevent the prompt search for information about library services on official websites are specified: i. e. the absence of “Services” heading linking users to the entire range of library services, scattered information about services under different headings with no hyperlinks, lacking rubricated lists of services and price lists, irrelevant prices, etc.The authors suggest that one of the most promising areas of theoretical research is the development of linguistic tools that enable structuring and ordering of information about services, in particular, building rubricators of charged and free services, designing “aspect grids” to allow formalization and uniformness of characteristics of the most important headings on the official websites; and building unified lists of normalized lexical units for wording of headings on the library websites.The need for unified approaches to presenting the results of the activities of the central libraries of the subjects of the Russian Federation in providing services to users (in particular, remote ones) on official websites is substantiated.The authors argue that it is the standardized diversification that will allow the services to be adequately positioned on the official websites of libraries. This will enable to provide full representation of multiaspect library activities, to increase library competitiveness and to ensure the growth in the number of physical visits and online users.
RF组成地区中央图书馆官方网站图书馆服务的分组和分类:标准化多样化的需要
在数字环境不断演变的背景下,提出了建立有利于用户的图书馆服务分类体系的紧迫性,这些用户的需求主要通过图书馆网站得到满足。本文讨论了2021-2022年对俄罗斯联邦77个学科的中央图书馆在其官方网站上的服务定位进行的研究结果。有证据表明,有关服务的信息往往分散在不同的网站标题和副标题中,它们之间没有超链接。还强调了服务结构分类的偏颇性质,这些分类不能相互比较,而且常常令人困惑。在官方网站上,阻碍读者及时查询图书馆服务信息的障碍如下:例如,没有“服务”标题将用户链接到整个图书馆服务范围,关于服务的信息分散在不同的标题下,没有超链接,缺乏服务和价格表的详细清单,不相关的价格等。作者建议,最有前途的理论研究领域之一是开发语言工具,使有关服务的信息能够结构化和排序,特别是:建立收费和免费服务的分类器,设计“方面网格”,使官方网站上最重要的标题特征形式化和统一;建立统一的图书馆网站标题文字规范化词汇单位表。有必要采用统一的方法,在官方网站上展示俄罗斯联邦各学科中央图书馆向用户(特别是远程用户)提供服务的活动成果。本文认为,只有标准化的多样化,才能使服务在图书馆官方网站上得到充分的定位。这将使我们能够全面反映图书馆的多方面活动,提高图书馆的竞争力,并确保实际访问量和在线用户数量的增长。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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