Knowledge management function in E-commerce

Abstract

In the frame work of knowledge management, they use secondary methods b online shopping and Eckm as a ckm was introduced as an idea a few basic question where available we presented A theory of clam movements in the first stage, we discussed the E-business method and the increasing importance of customer loyalty in today's rental environment .Then related ideas about knowledge management , customer relationship management and ckm were presented to readers with a clearer perception of a dearer picture of ckm. Finally, design a model that provided E-ckm and the online shopping process so we propose a comprehensive method for customer and knowledge management in electronic trading Knowledge management is a practice that enables an in station assets of choice , value and usefulness for a person or company. In addition , collecting knowledge or skills from dividend contribution in their employees activities can affect the organizations strategic goals. Knowledge management includes sharing of topics, the conclusion of activities , statements and information expressed in each project which leads to an increase in innovation and prevents from relaunching any phase of project. Just having a product cannot provide the conflations for knowledge management , but to achieve this , you need to have an organization that supports sharing, matching activities and use technology or science applications to share knowledge of industry or industry .