Merging the acquisitions and serials department at the University of New Mexico: a case study

Abstract

Acquisitions and serials departments have often been the first to react to changes imposed by the marketplace. These two departments have had strong ties to each other because of the similar nature of the work and problems that are encountered. As technical services departments downsize there has been a trend toward merging these departments. These mergers enable libraries to centralize activities and streamline workflows, which often result in increased efficiency and productivity. Librarians debate whether the functions of technical services departments should be organized by form or function. This article explores the reasons why these historically separate departments are being merged in many libraries, and it addresses the issues that need to be considered in such a merger. Specifically, drawing on the experience of the University of New Mexico, it will address the factors leading to the decision to merge, the planning phase, the implementation process, and the benefits realized.