Atvejo vadybininko veiklos motyvacija

Abstract

Case management is increasingly identified as an effective method for solving social challenges and ensuring a child’s wellbeing and positive changes in the family. However, it came to Lithuania quite recently, in 2018. The case manager coordinates assistance to the at-risk family and works in a tea with a social worker and specialists from different institutions. It is noticed that both clients and specialists still do not always understand the specifics of the activities of this specialist. The work is complicated by constantly changing laws, which affects specialists’ emotional well-being, the assessment of the effectiveness of their activities, motivation and satisfaction with the professional activities. It is believed that all over the world and in Lithuania, a significant part of employees, including the field of social work, are not satisfied with their work, have low motivation and experience negative feelings. In Lithuania, there is a lack of research in the field of case management in social work. Therefore, while conducting the study, efforts were made to analyse what motivates and demotivates case managers in their activities. A qualitative study was conducted, and a content analysis was used to analyse the results. The study results show that case managers are most motivated in professional activities by the desire to help families in difficulty realise personal goals. They appreciate obvious positive performance results, satisfaction with professional activities, and wages. Motivation is increased by good professional relations with colleagues; moral support of the line manager and colleagues; absence of routine and monotony in professional activities; monitoring changes in clients’ lives and their gratitude; establishing good relationships and successful cooperation with other specialists; bonuses. Motivation is reduced by the complexity and specifics of professional activities; difficulties in communication and cooperation with clients and other specialists; unmotivated clients who do not accept help; significant changes in legislation; negative information and events; emotional background, and too little awareness of the case manager’s position.