Evaluation of the efficiency of banks in Serbia using the MABAC method

Abstract

In recent times, as is known, various methods of multi-criteria analysis are used more and more in order to evaluate the efficiency of financial institutions as accurately as possible. One of them is MABAC (Multi-Attributive Border Approximation Area Comparison) method. Bearing that in mind, this paper analyzes the efficiency of banks in Serbia based on this method. The results of the research on the efficiency of banks in Serbia based on the MABAC method show that Banca Intesa ad Beograd is in first place. The ranking of banks in Serbia according to the MABAC method was influenced by numerous macro and micro factors (economic climate, foreign direct investments, exchange rate, inflation, employment, living standards of the population, financing of infrastructure projects and debts). The impact of the Covid-19 corona virus pandemic on the efficiency of banks in Serbia is negative. A reduced number of employees was recorded and credit activities were "frozen". This also affected the efficiency of banks in Serbia. In order to improve the efficiency of banks in Serbia in the future, it is necessary to manage human resources, assets, capital, income and profit as efficiently as possible.