Performance Indicators and the possibility of application of Balanced Scorecard in higher education institutions

Abstract

The application of exploratory and descriptive research at working points to the importance and the possibility of applying Balanced Scorecard in higher education institutions. The aim is to highlight good practice of implementation of the Balanced Scorecard in higher education and proposing performance indicators for each of the perspectives at the level of higher education institutions which could be used for monitoring and measuring the impact of higher educational institutions in Serbia. The proposed indicators are of a general nature and can be applied in any higher education institution, especially in developing countries in the context of the reform and development of a higher education system. The results of the research show the presence of performance indicators of higher educational institutions in the educational system of Serbia. They can be recognized in documents at the national level. They just have to be improved in terms of uniformity and universality.