An empirical study of critical success factors in implementing knowledge management systems (KMS): The moderating role of culture

Q1 Decision Sciences

Uncertain Supply Chain Management Pub Date : 2023-01-01 DOI:10.5267/j.uscm.2023.7.016

I. Abu-AlSondos

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引用次数: 3

Abstract

This research focuses on the moderating effect of culture on the relationships between KMS and other variables affecting KMS in the service industry. The effects of a number of variables on KMS were examined via analysis and hypothesis testing. These variables included culture; people; process; strategy; and technology. The results show that culture and people have a substantial impact on KMS's performance, emphasizing the need of cultivating a supportive company culture and empowering employees. Furthermore, strategy and technology were shown to be critical in allowing effective knowledge management practices in the service industry. The research also investigates the moderating impacts of culture on these linkages, demonstrating that culture modulates the impact of process, technology, and strategy on KMS. However, it was shown that the interplay between culture and people did not substantially alter the link between people and KMS. These results provide useful insights for firms looking to improve their knowledge management methods, underlining the need to take culture into account and aligning it with strategic goals and technology solutions. While the study adds to our understanding of knowledge management in the service industry, further research is needed to investigate other elements and situations. Overall, this research has practical significance for firms looking to enhance their knowledge management activities and overall organizational performance.

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实施知识管理系统关键成功因素的实证研究:文化的调节作用

本研究主要探讨文化对服务行业知识绩效管理与其他影响知识绩效管理的变量之间关系的调节作用。通过分析和假设检验检验了一些变量对KMS的影响。这些变量包括文化;人;过程;策略;和技术。研究结果表明，文化和人对KMS绩效有实质性的影响，强调了培养支持性的公司文化和赋予员工权力的必要性。此外，战略和技术在服务行业实现有效的知识管理实践方面发挥了关键作用。本研究还探讨了文化对这些联系的调节作用，表明文化调节过程、技术和战略对知识管理的影响。然而，研究表明，文化与人之间的相互作用并没有实质性地改变人与KMS之间的联系。这些结果为寻求改进知识管理方法的公司提供了有用的见解，强调了考虑文化并将其与战略目标和技术解决方案相结合的必要性。虽然本研究增加了我们对服务业知识管理的理解，但还需要进一步研究其他因素和情况。总体而言，本研究对希望提高知识管理活动和整体组织绩效的企业具有现实意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Uncertain Supply Chain Management Decision Sciences-Statistics, Probability and Uncertainty

CiteScore

5.60

自引率

0.00%

发文量

112

期刊介绍： Supply chain management (SCM) plays an essential role in managing the movement of raw materials into an organization, certain issues of the internal processing of materials into finished goods, and the movement of finished products out of the organization for end-consumer delivery. The goal of SCM is to improve trust and collaboration among supply chain partners and to improve inventory visibility. However, many SCM problems deal with uncertain events such as uncertainty in demand, supply, quality, price, etc. This forum is dedicated to all scholars who wish to share their ideas about uncertainty in SCM problems. Uncertain supply chain management is a quarterly publication dedicated to all scientists in all over the world who wish to share their experiences and knowledge in this field. Our policy is to perform a peer review on all submitted articles and publishes original and high quality articles.