The effect of financial technology on financial performance in Jordanian SMEs: The role of financial satisfaction

Q1 Decision Sciences

Uncertain Supply Chain Management Pub Date : 2023-01-01 DOI:10.5267/j.uscm.2023.4.020

B. Alkhawaldeh, Hamzeh Alhawamdeh, Mohammad Abdel Mohsen Al-Afeef, Arkan Walid Al-Smadi, Mohammad Almarshad, B. Fraihat, M. M. Soumadi, Maher Nawasra, Alrefai A Alaa

{"title":"The effect of financial technology on financial performance in Jordanian SMEs: The role of financial satisfaction","authors":"B. Alkhawaldeh, Hamzeh Alhawamdeh, Mohammad Abdel Mohsen Al-Afeef, Arkan Walid Al-Smadi, Mohammad Almarshad, B. Fraihat, M. M. Soumadi, Maher Nawasra, Alrefai A Alaa","doi":"10.5267/j.uscm.2023.4.020","DOIUrl":null,"url":null,"abstract":"The research paper investigates the relationship between financial technology (FinTech) adoption, financial satisfaction, and financial performance among consumers in Jordan. The study uses Partial Least Squares-Structural Equation Modeling (PLS-SEM) to analyze data collected from a sample of 500 SMEs in Jordan. The results of the study suggest that FinTech adoption positively affects financial performance, while financial satisfaction mediates the relationship between FinTech adoption and financial performance. The study also found that financial satisfaction has a significant impact on financial performance, suggesting that customers who are satisfied with their financial situation are more likely to achieve better financial performance. In conclusion, the study provides valuable insights into the role of financial satisfaction as a mediator in the relationship between FinTech adoption and financial performance, highlighting the importance of understanding the factors that influence customer satisfaction and the adoption of FinTech services in the financial industry. These findings have implications for financial service providers and policymakers in Jordan, as well as in other countries with similar economic and social conditions, where the adoption of FinTech is rapidly increasing.","PeriodicalId":23429,"journal":{"name":"Uncertain Supply Chain Management","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"6","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Uncertain Supply Chain Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.5267/j.uscm.2023.4.020","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"Decision Sciences","Score":null,"Total":0}

引用次数: 6

Abstract

The research paper investigates the relationship between financial technology (FinTech) adoption, financial satisfaction, and financial performance among consumers in Jordan. The study uses Partial Least Squares-Structural Equation Modeling (PLS-SEM) to analyze data collected from a sample of 500 SMEs in Jordan. The results of the study suggest that FinTech adoption positively affects financial performance, while financial satisfaction mediates the relationship between FinTech adoption and financial performance. The study also found that financial satisfaction has a significant impact on financial performance, suggesting that customers who are satisfied with their financial situation are more likely to achieve better financial performance. In conclusion, the study provides valuable insights into the role of financial satisfaction as a mediator in the relationship between FinTech adoption and financial performance, highlighting the importance of understanding the factors that influence customer satisfaction and the adoption of FinTech services in the financial industry. These findings have implications for financial service providers and policymakers in Jordan, as well as in other countries with similar economic and social conditions, where the adoption of FinTech is rapidly increasing.

查看原文本刊更多论文

金融科技对约旦中小企业财务绩效的影响:财务满意度的作用

该研究论文调查了约旦消费者中金融技术(FinTech)采用、财务满意度和财务绩效之间的关系。该研究使用偏最小二乘-结构方程模型(PLS-SEM)分析了从约旦500家中小企业样本中收集的数据。研究结果表明，金融科技采用对财务绩效有正向影响，而财务满意度在金融科技采用与财务绩效之间起中介作用。研究还发现，财务满意度对财务绩效有显著影响，这表明对财务状况满意的客户更有可能实现更好的财务绩效。总之，该研究提供了有价值的见解，说明财务满意度在金融科技采用与财务绩效之间的关系中作为中介的作用，强调了理解影响客户满意度和金融科技服务在金融业采用的因素的重要性。这些发现对约旦以及具有类似经济和社会条件的其他国家的金融服务提供商和政策制定者具有重要意义，在这些国家，金融科技的采用正在迅速增加。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Uncertain Supply Chain Management Decision Sciences-Statistics, Probability and Uncertainty

CiteScore

5.60

自引率

0.00%

发文量

112

期刊介绍： Supply chain management (SCM) plays an essential role in managing the movement of raw materials into an organization, certain issues of the internal processing of materials into finished goods, and the movement of finished products out of the organization for end-consumer delivery. The goal of SCM is to improve trust and collaboration among supply chain partners and to improve inventory visibility. However, many SCM problems deal with uncertain events such as uncertainty in demand, supply, quality, price, etc. This forum is dedicated to all scholars who wish to share their ideas about uncertainty in SCM problems. Uncertain supply chain management is a quarterly publication dedicated to all scientists in all over the world who wish to share their experiences and knowledge in this field. Our policy is to perform a peer review on all submitted articles and publishes original and high quality articles.