Determinants of operational performance of pharmaceutical wholesalers’ companies in Bali province

Q1 Decision Sciences

Uncertain Supply Chain Management Pub Date : 2023-01-01 DOI:10.5267/j.uscm.2023.5.002

Komang Agus Satria Pramudana, N. Yasa, N. Ekawati, P. Y. Setiawan

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引用次数: 0

Abstract

Pharmaceutical distribution companies or also known as Pharmaceutical Drug Wholesalers (PBF) play a significant role in the distribution of pharmaceutical products in Indonesia. Without the role of PBF, the drug will not reach the patients from the manufacturer. The PBF appointed by the manufacturer to distribute the product, has operational performance targets that must be achieved. However, like other businesses, PBF operational performance is also affected by external factors, such as the COVID-19 pandemic, government regulations and competition intensity. The impact of internal factors such as limited company resources is also investigated in this research. This research tries to explore the impact of external factors, those are: the pandemic of COVID-19, government regulations, competition intensity and internal factors that are the company's limited resources to PBF operational performance. Sales strategy is also used as mediating variables from external and internal factors to operational performance, thus operational control as moderating variable from sales strategy to operational performance respectively. Data collection was obtained by questionnaires and interviews with 44 PBF operational leaders in Bali, Indonesia. Data analyzing using SmartPLS 3.0. The COVID-19 pandemic, government regulations, competition intensity and company’s limited resources have a negative impact on the company's operational performance. Sales strategy serves as a mediating variable from external and internal factors to operational performance. Operational control plays a significant role in moderating sales strategy and the performance of operational. The theoretical implication of this research is to enhance The Contingency Theory, which claims that the business environment, strategy, and control are three major contingency elements that are linked. The findings of this study also strengthen the concept of Transaction Cost Theory, which states that the relationship between the parties in a transaction is associated with rights and obligations that are poured into a very detailed agreement. The operational performance required by the principal to PBF is also included in the agreement and PBF should strive to achieve that operational performance.

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巴厘省药品批发企业经营绩效的决定因素

药品分销公司或也称为药品批发商(PBF)在印度尼西亚的药品分销中发挥着重要作用。如果没有PBF的作用，药物将无法从制造商到达患者手中。由制造商指定的PBF负责分销产品，具有必须达到的运营绩效目标。然而，与其他业务一样，PBF的运营绩效也受到外部因素的影响，例如COVID-19大流行、政府法规和竞争强度。本研究还考察了有限公司资源等内部因素的影响。本研究试图探讨外部因素对PBF经营绩效的影响，即:COVID-19大流行，政府法规，竞争强度和公司有限资源的内部因素。销售策略作为外部因素和内部因素对经营绩效的中介变量，经营控制分别作为销售策略对经营绩效的调节变量。数据收集是通过对印度尼西亚巴厘岛44名PBF业务负责人进行问卷调查和访谈获得的。使用SmartPLS 3.0进行数据分析。新冠疫情、政府法规、竞争激烈、公司资源有限等因素对公司经营绩效产生负面影响。销售策略是外部因素和内部因素对经营绩效的中介变量。经营控制在调节销售策略和经营绩效方面起着重要的作用。本研究的理论意义在于强化权变理论，该理论认为企业环境、战略和控制是三个相互联系的主要权变要素。这项研究的发现也加强了交易成本理论的概念，该理论认为交易各方之间的关系与权利和义务有关，这些权利和义务被灌注到非常详细的协议中。委托方对PBF的经营绩效要求也包含在协议中，PBF应努力实现该经营绩效。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Uncertain Supply Chain Management Decision Sciences-Statistics, Probability and Uncertainty

CiteScore

5.60

自引率

0.00%

发文量

112

期刊介绍： Supply chain management (SCM) plays an essential role in managing the movement of raw materials into an organization, certain issues of the internal processing of materials into finished goods, and the movement of finished products out of the organization for end-consumer delivery. The goal of SCM is to improve trust and collaboration among supply chain partners and to improve inventory visibility. However, many SCM problems deal with uncertain events such as uncertainty in demand, supply, quality, price, etc. This forum is dedicated to all scholars who wish to share their ideas about uncertainty in SCM problems. Uncertain supply chain management is a quarterly publication dedicated to all scientists in all over the world who wish to share their experiences and knowledge in this field. Our policy is to perform a peer review on all submitted articles and publishes original and high quality articles.