The role of quality assurance in improving the distribution of organizational performance

Q1 Decision Sciences

Uncertain Supply Chain Management Pub Date : 2023-01-01 DOI:10.5267/j.uscm.2022.10.003

F. Rohman, N. Noermijati, M. Mugiono, Mochamad Soelton

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引用次数: 6

Abstract

The continuity of the organization was disrupted when the COVID-19 pandemic hit the world in early 2020, and many organizations were forced to adapt to emergencies. Programs that have been developed for the long term must be modified to suit the situation. This paper aims to evaluate the impact of the pandemic and analyze the ongoing impact of transformational leadership on the distribution of organizational performance mediated by organizational learning, total quality management and quality assurance, and altruism as moderating variables. The study was conducted by using Partial Least Square to analyze the behavior of the highest leadership of the Child Welfare Institution (CWI) of the Ministry of Social Affairs of the Republic of Indonesia, with a sample of 185 accredited institutions throughout Indonesia. The results of the study indicate that several factors affect the process of evaluating organizational performance. The LKSAs need to improve the quality of their organization's performance by following the requirements of the Ministry of Social Affairs consistently and continuously in implementing the fulfillment of the quality standards. The contribution of novelty in this study is that the total quality management variable is not able to improve organizational performance. The surprising finding is that the consistency of the distribution of total quality management implementation has no effect when the highest leadership is unable to carry out the sustainability of the standards that have been painstakingly prepared long before the pandemic occurred. However, the quality assurance can increase the distribution of organizational performance substantially.

查看原文本刊更多论文

质量保证在改善组织绩效分配中的作用

2020年初，2019冠状病毒病(COVID-19)大流行席卷全球，打乱了该组织的连续性，许多组织被迫适应紧急情况。长期制定的计划必须加以修改以适应形势。本文旨在评估大流行的影响，并分析变革型领导对组织绩效分布的持续影响，组织学习、全面质量管理和质量保证、利他主义作为调节变量。该研究采用偏最小二乘法分析印度尼西亚共和国社会事务部儿童福利机构(CWI)最高领导层的行为，样本包括印度尼西亚全国185个经认可的机构。研究结果表明，有几个因素影响组织绩效评价的过程。lksa需要在贯彻执行质量标准的过程中始终如一地、持续地遵循社会事务部的要求，从而提高组织的绩效质量。本研究的新颖性贡献在于，全面质量管理变量不能改善组织绩效。令人惊讶的发现是，如果最高领导层无法实现在大流行病发生之前很久就精心制定的标准的可持续性，那么全面质量管理实施分布的一致性就没有任何效果。然而，质量保证可以大大增加组织绩效的分布。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Uncertain Supply Chain Management Decision Sciences-Statistics, Probability and Uncertainty

CiteScore

5.60

自引率

0.00%

发文量

112

期刊介绍： Supply chain management (SCM) plays an essential role in managing the movement of raw materials into an organization, certain issues of the internal processing of materials into finished goods, and the movement of finished products out of the organization for end-consumer delivery. The goal of SCM is to improve trust and collaboration among supply chain partners and to improve inventory visibility. However, many SCM problems deal with uncertain events such as uncertainty in demand, supply, quality, price, etc. This forum is dedicated to all scholars who wish to share their ideas about uncertainty in SCM problems. Uncertain supply chain management is a quarterly publication dedicated to all scientists in all over the world who wish to share their experiences and knowledge in this field. Our policy is to perform a peer review on all submitted articles and publishes original and high quality articles.