The mediating effect of TQM practices on the relationship between strategic planning and productivity

Management Science Letters Pub Date : 2023-01-01 DOI:10.5267/j.msl.2022.12.001

Tryson Yangailo

引用次数: 2

Abstract

This study investigated the effect of strategic planning and total quality management practices on organisational productivity. This study employed a quantitative approach using Jamovi software. Sample data were collected from 167 respondents who are in Tanzania Zambia Railway Authority (TAZARA) management using a structured-questionnaire. Model fit and construct validity were checked using confirmatory factor analysis and correlation matrix while mediation analysis was carried out using GLM procedure. The results of study present that strategic planning has a significant effect on productivity. The results also indicate that customer focus and important innovation foster organizational productivity and partially mediate the relationship between strategic planning and productivity. The study also shows that education and training has no significant effect on productivity and does not mediate strategic planning and productivity association.

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TQM实践对战略规划与生产力关系的中介作用

本研究调查了战略规划和全面质量管理实践对组织生产力的影响。本研究采用Jamovi软件进行定量分析。样本数据是从167名在坦桑尼亚赞比亚铁路局(坦赞铁路管理局)管理层工作的受访者中收集的，采用结构化问卷。采用验证性因子分析和相关矩阵检验模型拟合和结构效度，采用GLM程序进行中介分析。研究结果表明，战略规划对生产率有显著影响。顾客关注和重要创新对组织生产力有促进作用，并在战略规划与生产力的关系中起到部分中介作用。研究还表明，教育和培训对生产力没有显著影响，也没有中介战略规划和生产力的关联。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Management Science Letters

自引率

0.00%

发文量

审稿时长

20 weeks

期刊介绍： Management Science Letters is a peer reviewed, monthly publication dedicated to create a forum for scientists in all over the world who wish to share their experiences and knowledge in the field of management skills in the form of original, high quality and value added articles. The journal''s policy is to perform a peer review on all submitted articles and the papers will be appeared in a form of online on our website as soon as the review result becomes positive. The journal covers both empirical and theoretical aspects of management and gives the chance on sharing knowledge among practitioners. Management Science Letters is dedicated for publishing in the following areas: • Quality Management • Production Management (Scheduling, Production management, etc.) • Total Quality Management (TQM) • Six Sigma • Production Efficiency • Just in Time Inventory • Data Envelopment Analysis • Balanced Score Card • Activity Based Cost (ABC) • Technology Acceptance Model • Marketing planning and Customer Relationship Management • Critical Success Factors • e-learning • Customer satisfaction, Job satisfaction, Job turnover, • Organizational commitment, Employee Commitment • Knowledge Management • Knowledge sharing • Human Resources Management (Employee training, Employee Performance, Work achievements,) • Small and medium-sized enterprises (SMEs) issues and Economic development • Innovation, Creativity, Productivity and Performance • Multi-Criteria Decision Making Applications in Management Science (AHP, BWM, TOPSIS, …) • Education Management, Social development, Public Policy • Tourism Industry, Tourism promotion, Tourism directorates • Business performance and financial performance