Migration to a New Electronic Mail System: Users' Attitudes and Management Support for Achieving Use

Abstract

Using a pre-and post-implementation design and 114 respondents, this study tested a model of end users' migration from an existing electronic mail E-mail system to a new E-mail system with both similar and different features. Hierarchical regression results indicated that as users' expectations of the usefulness and ease of using the new E-mail system increased their pre-implementation attitude toward the new system also increased. Expectations of usefulness, ease of use, and post-implementation training were found not to contribute to the actual use of the new system. Employees' sense of participation in implementing the new system and their experience using E-mail systems were strongly related to actual use of the new system. Results and limitations of this study are discussed, as well as future research issues and implications for practice.