Communication Genres for Dispersed Real-Time Collaboration (RTC): The Role of Presence and Awareness

Abstract

In this paper, the author examines RTC and its implications on people’s lives. This paper analyzes the production and reproduction of presence and awareness through (RTC-mediated) communication genres. Specifically, the author argues that presence and awareness are two interrelated concepts. Four communication genres are presented, which people intentionally or unintentionally draw on in dispersed settings to create awareness. Furthermore, presence, understood as a person’s sensation of being perceived by others in whatever he or she is doing, is influenced by the information imparted through communication genres. The author argues that the sensation of presence shapes the characteristics of communication genres and that RTC technology modifies existing or enables new communicative practices. Consequently, emerging RTC technologies may affect the sensation of presence in dispersed settings. The line of argument is developed by presenting the working conditions and communication practices of a university professor, working on several projects with both dispersed and co-located colleagues.