Improving PC Services at Oshkosh Truck Corporation

IF 0.7 Q4 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of Cases on Information Technology Pub Date : 2004-01-01 DOI:10.4018/978-1-59140-259-6.CH019

J. Iversen, M. Eierman, G. Philip

引用次数: 5

Abstract

This case presents the problems encountered at Oshkosh Truck, relating to improving productivity and user satisfaction of the IT department. The case presents the process of handling user problems, how well the process works, and some problems associated with the process. A metrics program was set up to help determine the value of moving to a standardized PC platform.

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改善奥什科什卡车公司的个人电脑服务

本案例介绍了Oshkosh Truck遇到的问题，这些问题与提高IT部门的生产力和用户满意度有关。案例展示了处理用户问题的过程、该过程的效果以及与该过程相关的一些问题。我们制定了一个指标计划，以帮助确定转向标准化PC平台的价值。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Cases on Information Technology COMPUTER SCIENCE, INFORMATION SYSTEMS-

CiteScore

2.60

自引率

0.00%

发文量

期刊介绍： JCIT documents comprehensive, real-life cases based on individual, organizational and societal experiences related to the utilization and management of information technology. Cases published in JCIT deal with a wide variety of organizations such as businesses, government organizations, educational institutions, libraries, non-profit organizations. Additionally, cases published in JCIT report not only successful utilization of IT applications, but also failures and mismanagement of IT resources and applications.