Call to Action: Developing a Support Plan for a New Product

IF 0.7 Q4 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of Cases on Information Technology Pub Date : 2004-01-01 DOI:10.4018/978-1-59140-259-6.ch023

W. Lightfoot

引用次数: 4

Abstract

This case study is about a call to action for a product management team to rapidly improve the technical support for a new product line. The CEO has expressed serious concerns about the teams ability to perform. A comprehensive review of the current situation, and the development of a new support process is described.

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行动呼吁:为新产品制定支持计划

这个案例研究是关于产品管理团队的行动呼吁，以快速改进新产品线的技术支持。首席执行官对团队的执行能力表示了严重的担忧。全面审查了目前的情况，并介绍了新的支助过程的发展。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Cases on Information Technology COMPUTER SCIENCE, INFORMATION SYSTEMS-

CiteScore

2.60

自引率

0.00%

发文量

期刊介绍： JCIT documents comprehensive, real-life cases based on individual, organizational and societal experiences related to the utilization and management of information technology. Cases published in JCIT deal with a wide variety of organizations such as businesses, government organizations, educational institutions, libraries, non-profit organizations. Additionally, cases published in JCIT report not only successful utilization of IT applications, but also failures and mismanagement of IT resources and applications.