A dream project turns nightmare: how flawless software never got implemented

IF 0.7 Q4 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of Cases on Information Technology Pub Date : 2003-01-01 DOI:10.4018/978-1-59140-061-5.CH007

V. Roy, B. Aubert

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引用次数: 6

Abstract

It was in 1996 that Integra, a large Canadian life insurance institution, launched its Banking and Loan Insurance Software System (BLISS) development project with the aim of gaining access to the loan insurance market in small Credit Unions (CUs) across Canada. The company was ready to provide the system free of charge to the Credit Unions on the provision that they commercialize exclusively Integra's loan insurance products. To achieve this goal, Integra entered into a partnership with Intex Consulting, the Canadian subsidiary of a large international information system (IS) integration firm who wanted to gain a foothold in the Canadian banking business. After 1.3 million dollars of investment from each partner and twelve months of intensive efforts, the project came to an abrupt stop. The lessons learned in this case study include: (1) the importance of understanding requirements beyond microlevel user needs, (2) the need to get the enlightened involvement of each interested party in a large complex project, (3) the importance of appraising the specific contribution of each partner in a strategic alliance, and (4) the obstacles faced when entering an unfamiliar market with a new, unproven IS product.

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一个梦想项目变成了噩梦:完美的软件从来没有实现过

1996年，加拿大大型人寿保险机构Integra启动了其银行和贷款保险软件系统(BLISS)开发项目，旨在进入加拿大各地小型信用合作社(cu)的贷款保险市场。该公司准备向信用合作社免费提供该系统，条件是它们只将Integra的贷款保险产品商业化。为了实现这一目标，Integra与Intex Consulting建立了合作关系。Intex Consulting是一家大型国际信息系统(IS)集成公司的加拿大子公司，该公司希望在加拿大银行业务中站稳脚跟。经过双方130万美元的投资和12个月的紧张努力，这个项目戛然而止。本案例研究的经验教训包括:(1)理解微观用户需求之外的需求的重要性，(2)在大型复杂项目中让每个利益相关方明智参与的必要性，(3)评估战略联盟中每个合作伙伴的具体贡献的重要性，以及(4)在进入一个不熟悉的市场时面临的障碍，一个新的，未经证实的IS产品。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Cases on Information Technology COMPUTER SCIENCE, INFORMATION SYSTEMS-

CiteScore

2.60

自引率

0.00%

发文量

期刊介绍： JCIT documents comprehensive, real-life cases based on individual, organizational and societal experiences related to the utilization and management of information technology. Cases published in JCIT deal with a wide variety of organizations such as businesses, government organizations, educational institutions, libraries, non-profit organizations. Additionally, cases published in JCIT report not only successful utilization of IT applications, but also failures and mismanagement of IT resources and applications.