Meral Erdirençelebi, Mehmet Akif Çini, Ebru Ertürk
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引用次数: 0
Abstract
Özet ya da Abstract kısmını bu alana yapıştırabilirsiniz en fazla 1500 karakter kulIncreasing competition conditions as a requirement of the digital age necessitate customer focus in every sector. Especially in the service sector, where consumption takes place where it produces, emotional labor is gaining more and more importance in terms of creating a positive impression on customers and being a good team worker. Because the emotional labor of employees can lead to positive or negative results in terms of work performance by affecting various factors such as burnout. In this context, the main purpose of the research is to determine the relationship between the emotional labor of bank employees and their burnout levels and performances. For this purpose, the survey technique, which is one of the quantitative research techniques, and the interview technique, which is one of the qualitative research techniques, were used in the research. The survey information obtained from 188 bank employees was analyzed and predicted. Since it helps to examine the subject in more detail, it was supported by the information obtained from 8 bank employees with the qualitative research technique. As a result of the quantitative analysis of the research, it was determined that emotional labor is related to job performance and burnout. Through qualitative analysis, it also has been tried to determine whiclanılabilir. Eğer makale diliniz İngilizce ise ilk olarak Abstract sonrasında Özet gelmelidir.
Özet ya da摘要kısmını bu alana yapıştırabilirsiniz en fazla 1500 karakter kul数字时代日益加剧的竞争条件要求每个行业都必须以客户为中心。特别是在服务行业,消费发生在生产的地方,情绪劳动在给客户创造积极印象和成为一个好的团队工作者方面变得越来越重要。因为员工的情绪劳动可以通过影响倦怠等各种因素对工作绩效产生积极或消极的影响。在此背景下,本研究的主要目的是确定银行员工情绪劳动与其职业倦怠水平和绩效之间的关系。为此,在研究中使用了定量研究技术之一的调查技术和定性研究技术之一的访谈技术。对188名银行员工的调查信息进行分析和预测。由于它有助于更详细地检查主题,因此采用定性研究技术从8名银行员工那里获得的信息作为支持。通过对研究的定量分析,确定情绪劳动与工作绩效和职业倦怠相关。通过定性分析,也试图确定whiclanılabilir。Eğer makale diliniz İngilizce ise ilk olarak摘要sonrasında Özet gelmelidir。