Diversity of Web accessibility in tourism: Evidence based on a literature review

IF 0.7 Q4 REHABILITATION
Pedro Teixeira, C. Eusébio, L. Teixeira
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引用次数: 4

Abstract

BACKGROUND: In the tourism industry, people with disabilities (PwD) are frequently excluded from certain activities. The Internet is one of the most used information sources for planning tourism trips. However, the level of accessibility of information disseminated by the tourism industry through websites is still very low. OBJECTIVE: This study aims to explore the existence of diversity in Web accessibility in the tourism industry. METHODS: A systematic literature review method was used for the identification, selection, and evaluation of the published research on Web accessibility in the tourism industry. A set of 40 papers obtained from relevant scientific databases, and complemented with a snowballing effect, was synthesized and analyzed. RESULTS: Low levels of diversity of Web accessibility were found in the different tourism activities analyzed. The majority of studies published in this field are relatively recent and both manual and automated methods were employed. Web accessibility failures were mainly related to lack of connectivity with assistive technologies, complex layout, and navigation difficulties. CONCLUSION: The results obtained in this systematic literature review provide important contributions to increase knowledge of Web accessibility in the tourism industry. Moreover, practical and theoretical contributions can help Web developers creating more accessible tourism websites.
旅游网络可达性的多样性:基于文献回顾的证据
背景:在旅游业中,残疾人经常被排除在某些活动之外。互联网是规划旅游行程最常用的信息来源之一。然而,旅游业通过网站传播信息的可及性水平仍然很低。目的:本研究旨在探讨旅游行业网页可达性是否存在多样性。方法:采用系统的文献综述法,对已发表的旅游行业网页可达性研究进行识别、筛选和评价。综合分析了从相关科学数据库中获取的40篇论文,并辅以滚雪球效应。结果:在不同的旅游活动中,网站可达性的多样性水平较低。在该领域发表的大多数研究都是相对较新的,并且采用了手动和自动方法。网页可访问性失败主要与缺乏与辅助技术的连接、复杂的布局和导航困难有关。结论:本系统文献综述的结果对提高旅游业对网页可达性的认识有重要贡献。此外,实践和理论的贡献可以帮助Web开发人员创建更易于访问的旅游网站。
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来源期刊
Technology and Disability
Technology and Disability Medicine-Rehabilitation
CiteScore
1.40
自引率
20.00%
发文量
19
期刊介绍: Technology and Disability communicates knowledge about the field of assistive technology devices and services, within the context of the lives of end users - persons with disabilities and their family members. While the topics are technical in nature, the articles are written for broad comprehension despite the reader"s education or training. Technology and Disability"s contents cover research and development efforts, education and training programs, service and policy activities and consumer experiences. - The term Technology refers to assistive devices and services. - The term Disability refers to both permanent and temporary functional limitations experienced by people of any age within any circumstance.
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