Designing Enterprise Architecture Management Services – A Transformation Journey in the Public Sector

Abstract

Enterprise Architecture Management (EAM) is widely used in the public sector and is increasingly understood as a driver of digital transformation. After reviewing the current literature on the EAM Services in the public sector, this article reports on experiences in the realignment of the EAM services in Deutsche Rentenversicherung (DRV - German pension insurance), presents an approach supported by Value Proposition Canvas (VPC), and details the EAM services that were designed using the method.